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Return Policy

How do I return an item?

Before returning an item, check our Johnson Fitness Return Policy to make sure your item is eligible for return.

We will advise you to call our Customer Service at 1300-88-0558 to verify the return requirement before return to avoid any hassle.

You may want to return your item due to any of the following reasons:

Reasons for return YOUR RETURN MUST BE :
New condition Sealed condition Complete (free gifts, accessories, original packaging) Not damaged Tags & labels attached
Damaged No No Yes No Yes
Defective No No Yes Yes Yes
Wrong item delivered Yes Yes * Yes Yes Yes
Missing parts / items Yes No No Yes Yes

(*) - Product seal should not be broken EXCEPT for item type that cannot be differentiated visually based on information provided on box / packaging only

NOTE: In the unlikely event that your return does not meet requirement(s), our Customer Service will notify you before sending it back to you. In this instance, your return courier/postal fee will not be reimbursed.

If your return meets all requirements, Please fill up RETURN FORM or call our customer service at 1300-88-0558.

You can also track your return status via your account in the RETURN section.



What is the Johnson Returns policy?

You may return your item to us within 7 calendar days. Countdown starts from the date you received the item to the post stamp date on the return parcel.

Requirements for a valid return:


Proof of purchase (order number, tax invoice, etc)
Bank details in Return Form if original payment is made via MOL PAY.
Include printed Return Form and Johnson Tax Invoice in each return package box
Reason for return has to be valid and return acceptance conditions met



Can I return an item after the return policy coverage days?

Your item cannot be returned after 7 calendar days .
After this period, if the item is covered by a manufacturer’s warranty, please contact our customer service at 1300-88-0558
You can also find the warranty center contact information for your item on the warranty card in the package.

Read more about warranty information here.


How long is the quality evaluation process?

Replacement process only begins after we have completed evaluating your returned item. 

This quality evaluation process may take up to 3-5 business days.



Where to return?

If your item meets all the requirement, return can be initiated via the Online Returns Form.

How long does it take to replace my item?

Replacement process begins after we have completed evaluating your returned product.

Please expect to receive your replacement within the following time frame:

In Metro areas: 1 - 6 working days
In Non-Metro areas: 7 - 10 working days



How do I know if replacement has been processed?

You will receive an email notification stating that we are now processing the replacement for your order.
Refund will be given at the discretion of the company management.